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Debit Card Phishing Calls

Be aware of calls requesting card information:

  • An automated call or text that claims to be from your financial institution Fraud Prevention Center.
  • Declaration that your card has been deactivated or instructs cardholder to enter their 16 digit card number or the card will be suspended.
  • Requests that you call a number that claims to be an activation line and requests you enter your 16 digit card number.
  • These calls appear to be received primarily on cell phones.
  • Calls are fictitious and are not specific to your ATM / debit card. They are an attempt to obtain valid card information to conduct fraudulent activity.

How to protect yourself:

  • Do not respond to any request to provide your card number, PIN, expiration date, or any other personally identifiable information.
  • Contact us immediately at 864-225-1254 or 888-378-4460 during business hours or after hours at 800-523-4175 if you believe your card has been compromised or you have provided any of your personal information such as, card number, expiration date or PIN.

When we will contact you:

  • Our fraud prevention services will always contact you with a phone call. Text messages and emails are a red flag.
  • The call or message will state it is from The Transaction Review department of AFCU. They will advise that they are trying to verify recent transactions.
  • You will never be asked to provide your full card number. You will be asked to only provide the phone number in which the message was left. You will be advised that if you have any questions about the validity of the call you should contact the number on the back of your card.

 
It is always our goal to protect your account. Please contact us right away if you ever have any questions or concerns.
  

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